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Both Logged-In and Guest users can return or cancel most orders free of charge. Cancellations must be made before an order ships, and return requests can be made up to 30 days after an order. Cancellations that result in a refund amount of over $100 will have deducted a 5% processing fee.
When you submit a return request, we will review it and provide you with a return shipping label within 24 hours. When filling out a request, you must provide a return reason and short description to help us process your request. Photos of damaged items are recommended. Once approved, you will receive a free return label and must drop off your package at a USPS Post Office within 14 days. Once we receive your return, a full refund of your total will be sent to your original payment method.
Please note we reserve the right to deny your return request or issue a refund if you provide misleading information regarding your return. Returns not damaged during shipment are only applicable for unused, unopened products. Used books cannot be returned. The original shipping cost will not be refunded for discretionary returns.
For Logged-In Users
To cancel or return an order, login to your account and visit your Orders page. Then, find the order you would like to cancel or return. “Cancel Order” and “Request Return” buttons should be visible on the right side of the Orders page for each order. You will not be able to cancel an order that has already shipped, and you may only request a return up to 30 days after purchase.
For Guest Users
To cancel or return an item you will need your Order Number, which can be found in your Order Confirmation email. If you are having trouble finding your order number, we will be happy to help.
You may Cancel an Order Here. You will need your order number and order email address.
You may Request a Return Here. You will need your order number and order email address.
You will not be able to cancel an order that has already shipped, and you may only request a return up to 30 days after purchase.